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Help others

Jaceyroo73649Beginner

i can’t get my subscribers deal for stream plus

i can’t get my subscribers deal for stream plus. I’ve tried to purchase it but in the order summary it says 20$ instead of 15$ some one please help

vennyBeginner

Port Number

Hi, I used to use Koodo Mobile Number(A)But, Now I bought new Public Mobile eSIM But I have some trouble, So Same number isn't activate, then I received temporary number(Public Mobile Number B) I want to transfer I was using number(Koodo Mobile Number A) I received this e-mail from Public Mobile. So Is it possible?

LadiesMan217Rockstar

Billing & Payments

Seeking Advice on Resolving Unexpected Overage Charges from US Trip

Hi everyone,I recently faced a surprising issue with overage charges on my last bill and am seeking some advice or similar experiences from the community.During a week-long trip to the US, I took steps to avoid any overage charges by turning off cellular data and using WiFi calling, under the impression that it wouldn’t use my network minutes. Unfortunately, I was hit with $250 in overage charges for long-distance calls made during this period.After discussing this with a Koodo agent, I was informed that WiFi calling still counts towards network minutes. While I understand the explanation now, I was initially told I would receive a $200 credit due to my longstanding relationship with Koodo and this being my first incident of this nature. However, a couple of days later, the same agent called back to retract that offer, replacing it with a $57 credit instead.I am quite disappointed with how this has been handled and will likely switch providers unless these charges can be waived or sign

Louii MacTavishAdvocate

esim

Which android phones are esim capable?

Jendart99Beginner

Is there any way to retrieve deleted text messages for a legal matter

I have a contractor who just lied under oath about what he promised to do. He was a family friend who I thought I could trust so I didn’t keep the texts. Is there any way to retrieve the deleted texts for a legal matter?

ScottDonnelly99Beginner

Billing & Payments

i would like to discuss my bill with a koodo

How can I talk to a koodo rep over the phone to discuss some charges that were unexpected?

sdoyleConnector

Was this call a SIM swap Scam or not?

Hi there! I’ve seen a lot of similar questions on here with conflicting answers so I wanted to see whether I could get an answer for my specific experience. On Friday 3rd May at around 5pm AST I received a call from +1 (833) 878-8186 claiming it was Koodo. This number is not listed as one of Koodo’s contacts. I was offered a $25 CAD plan for 4GB LTE and Unlimited countrywide texts and calls. I openly questioned whether the call was a scam. Thus, the caller sent a text message as proof from 6400. I was still skeptical, but I gave my info on reassurance from the caller. My name, koodo pin, DOB, address and SIN were all passed on for this transaction.At around this point I received an order confirmation email from noreply@koodomobile.com. To reassure me further the caller identified himself as Sumit with employee ID JVRK (included in the email). However, anxiety set in, especially with regard to my SIN, so I hung up. The caller then attempted to call me back twice so I blocked both number

speedy3aBeginner

Billing & Payments

Error message when trying to pay remaining bill after cancelling my phone number

Hi,I recently got a monthly plan from Koodo for the duration of my stay in Canada. Since I am back in my home country, I requested to cancel my phone number/account and was told I’d be able to pay the remaining bill according to my usage when the number was cancelled. Now that it is cancelled, I have been trying to pay the bill nearly every day, but I’m faced with an error message just as I try to pay: “The service is unavailable right now | Our systems aren’t able to process your request at this time. Check back shortly or refresh the page. | Error code #500”. I also do not have a canadian bank account, so paying through a bank is also not possible for me. I tried to request a callback to sort out this issue so I could pay my bill, but unfortunately, I no longer have a Canadian phone number, and I am not in Canada anymore, and the chatbot says it will only callback Canadian phone numbers. This means I have no way to reach Koodo and resolve this issue directly and pay my bill, and unfo

ricowrBeginner

Plans & Add-ons

Canada-USA Roaming plan and tethering

I’m thinking about changing my plan to the “Canada-USA roaming with data, talk and texts.” However, I’ve been unable to determine whether or not there are any restrictions on tethering with this plan (and the AI Chatbot was decidedly unhelpful). Does anyone have insight into this? Thanks much.

wavliaConnector

Billing & Payments

When Does Payment for Seasonal Plan Start

I’m currently out of the Canada for 4 months and I was advised by Koodo to temporarily suspend my service so that I don’t have to pay the full amount of my plan (50GB UL Can Min SFD) while I’m away. I paused my service on May 2, 2024, but Koodo is still charging me for my 50GB UL Can Min SFD plan this May. Does that mean that I’ll be paying for my regular phone plan service this month only, and I’ll be charged for the seasonal hold plan next month (June)?

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Jaceyroo73649Beginner

i can’t get my subscribers deal for stream plus

i can’t get my subscribers deal for stream plus. I’ve tried to purchase it but in the order summary it says 20$ instead of 15$ some one please help

vennyBeginner

Port Number

Hi, I used to use Koodo Mobile Number(A)But, Now I bought new Public Mobile eSIM But I have some trouble, So Same number isn't activate, then I received temporary number(Public Mobile Number B) I want to transfer I was using number(Koodo Mobile Number A) I received this e-mail from Public Mobile. So Is it possible?

LadiesMan217Rockstar

Billing & Payments

Seeking Advice on Resolving Unexpected Overage Charges from US Trip

Hi everyone,I recently faced a surprising issue with overage charges on my last bill and am seeking some advice or similar experiences from the community.During a week-long trip to the US, I took steps to avoid any overage charges by turning off cellular data and using WiFi calling, under the impression that it wouldn’t use my network minutes. Unfortunately, I was hit with $250 in overage charges for long-distance calls made during this period.After discussing this with a Koodo agent, I was informed that WiFi calling still counts towards network minutes. While I understand the explanation now, I was initially told I would receive a $200 credit due to my longstanding relationship with Koodo and this being my first incident of this nature. However, a couple of days later, the same agent called back to retract that offer, replacing it with a $57 credit instead.I am quite disappointed with how this has been handled and will likely switch providers unless these charges can be waived or sign

Louii MacTavishAdvocate

esim

Which android phones are esim capable?

Jendart99Beginner

Is there any way to retrieve deleted text messages for a legal matter

I have a contractor who just lied under oath about what he promised to do. He was a family friend who I thought I could trust so I didn’t keep the texts. Is there any way to retrieve the deleted texts for a legal matter?

ScottDonnelly99Beginner

Billing & Payments

i would like to discuss my bill with a koodo

How can I talk to a koodo rep over the phone to discuss some charges that were unexpected?

sdoyleConnector

Was this call a SIM swap Scam or not?

Hi there! I’ve seen a lot of similar questions on here with conflicting answers so I wanted to see whether I could get an answer for my specific experience. On Friday 3rd May at around 5pm AST I received a call from +1 (833) 878-8186 claiming it was Koodo. This number is not listed as one of Koodo’s contacts. I was offered a $25 CAD plan for 4GB LTE and Unlimited countrywide texts and calls. I openly questioned whether the call was a scam. Thus, the caller sent a text message as proof from 6400. I was still skeptical, but I gave my info on reassurance from the caller. My name, koodo pin, DOB, address and SIN were all passed on for this transaction.At around this point I received an order confirmation email from noreply@koodomobile.com. To reassure me further the caller identified himself as Sumit with employee ID JVRK (included in the email). However, anxiety set in, especially with regard to my SIN, so I hung up. The caller then attempted to call me back twice so I blocked both number

speedy3aBeginner

Billing & Payments

Error message when trying to pay remaining bill after cancelling my phone number

Hi,I recently got a monthly plan from Koodo for the duration of my stay in Canada. Since I am back in my home country, I requested to cancel my phone number/account and was told I’d be able to pay the remaining bill according to my usage when the number was cancelled. Now that it is cancelled, I have been trying to pay the bill nearly every day, but I’m faced with an error message just as I try to pay: “The service is unavailable right now | Our systems aren’t able to process your request at this time. Check back shortly or refresh the page. | Error code #500”. I also do not have a canadian bank account, so paying through a bank is also not possible for me. I tried to request a callback to sort out this issue so I could pay my bill, but unfortunately, I no longer have a Canadian phone number, and I am not in Canada anymore, and the chatbot says it will only callback Canadian phone numbers. This means I have no way to reach Koodo and resolve this issue directly and pay my bill, and unfo

wavliaConnector

Billing & Payments

When Does Payment for Seasonal Plan Start

I’m currently out of the Canada for 4 months and I was advised by Koodo to temporarily suspend my service so that I don’t have to pay the full amount of my plan (50GB UL Can Min SFD) while I’m away. I paused my service on May 2, 2024, but Koodo is still charging me for my 50GB UL Can Min SFD plan this May. Does that mean that I’ll be paying for my regular phone plan service this month only, and I’ll be charged for the seasonal hold plan next month (June)?

teddybeareBeginner

Promotional bonus data problem

I have received a 10G promotional bonus data per month for my prepaid account and it showed up on my account in my web login. However, after I used up my regular monthly data, any extra data that I used got deducted from my data booster add-on that is already in my current account instead of 10G under my Promotions Usage section. It should deduct from that 10G promotional bonus data instead of my data booster.Is there any way to get that fixed?

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